Return & Replacement Policy

Return & Replacement Policy

Last Updated: 12-11-2025

Thank you for shopping with OLILife by MEDIHERO BIOTECH LLP! We value your trust and strive to provide you with the highest quality wellness products. This Return & Replacement Policy applies only to tangible (physical) goods purchased from https://olilife.in/ and explains when and how you can return or replace products.

By placing an order on our Website, you agree to the terms set forth below.

1. Eligibility for Return or Replacement

We understand that sometimes a product may not meet your expectations. You may request a return or replacement in the following cases:

  • You received a damaged or defective product.
  • You received a wrong product (different from the one ordered).
  • You received a product with missing parts or an incomplete package.
  • The product is expired or not usable upon delivery.

To be eligible, please ensure:

  • You notify us within 7 days of delivery via email or phone (details below).
  • The product is unused, unopened, and in its original packaging, with all seals, labels, and tags intact.
  • You provide valid proof of purchase (order number, invoice, or payment receipt).

2. Non-Returnable / Non-Replaceable Items

For hygiene and safety reasons, certain categories of products are not eligible for return or replacement, unless received in a damaged or defective condition. These include:

  • Opened or used wellness or consumable products (e.g., powders, oils, supplements).
  • Personal care and hygiene products.
  • Gift cards, promotional items, or free samples.
  • Products purchased during clearance or final sale events.

OLILife reserves the right to refuse return or replacement if the returned item shows signs of use, tampering, or damage not caused during transit.

3. Return & Replacement Process

Step 1 – Initiate a Request
Contact our support team at support@oillife.in or call +91 82400 68468 within 7 days of receiving your order. Please provide:

  • Order number
  • Reason for return/replacement
  • Photographs or videos clearly showing the issue

Step 2 – Evaluation & Approval
Our quality team will review your request and may ask for additional details. Once approved, we’ll share the return shipping instructions or arrange a pickup (where available).

Step 3 – Return Product
Pack the product securely in its original packaging and send it to the address provided by our team. Ensure all tags, manuals, and accessories are included.

Step 4 – Verification & Action
Upon receipt, our team will inspect the product.

  • If eligible, we’ll initiate a replacement (subject to stock availability).
  • If a replacement is not available, you may choose between a refund or a store credit for future purchases.

4. Timeframe for Replacement

  • Replacement requests are processed within 7–10 business days after the returned product is received and inspected.
  • Delivery timelines for replacement products may vary depending on location and stock availability.

5. Shipping Costs for Returns

  • If the return is due to OLILife’s error (damaged, defective, or wrong item), we will bear all shipping costs.
  • For returns initiated due to customer preference (where allowed), the customer may be responsible for return shipping charges.

6. Damaged or Defective Items

  • If your product arrives damaged, leaking, or tampered, please inform us within 48 hours of delivery.
  • Provide clear photos or videos of the damaged product and outer packaging for quick resolution.
  • Failure to report damage within this period may result in ineligibility for return or replacement.

7. Incorrect Product Received

If you receive a different item than ordered, contact our support team immediately. We’ll verify your order and arrange a free replacement or refund once the incorrect product is returned.

8. Refunds in Place of Replacement

If a replacement item is unavailable, you may opt for a full refund to your original payment method or a store credit for a future purchase. Refunds are typically processed within 7–10 business days after inspection and approval.

9. Product Condition Upon Return

Returned products must meet these conditions:

  • Original packaging intact (including box, seal, and label).
  • No signs of use, spillage, or tampering.
  • Accompanied by the invoice and all accessories.

Items not meeting these conditions may be declined for return or subject to a partial refund.

10. Customer Support

For return or replacement queries, please contact us at:

OLILife
📞 Toll-Free: +91 82400 68468
✉️ Email: support@oillife.in
🌐 Website: https://olilife.in/

Our support hours: Monday – Saturday, 10:00 AM to 6:00 PM (IST)

Important Note

  • OLILife by MEDIHERO BIOTECH LLP reserves the right to change or update this Return & Replacement Policy at any time without prior notice.
  • The updated version will be published on https://olilife.in/, and your continued use of the website will constitute acceptance of such changes.
  • This policy is governed by and construed in accordance with the laws of India.

Disclaimer

This policy is applicable only to tangible goods purchased through https://olilife.in/. It does not apply to digital or service-based purchases. OLILife’s liability is limited to replacement or refund of the product value as determined under this policy.