CANCELLATION, RETURNS & REFUNDS POLICY
Last updated: 01/10/2025
Thank you for shopping at https://olilife.in/ (OLILife), operated by MEDIHERO BIOTECH LLP. This Cancellation, Returns & Refunds Policy (Policy) explains how you may cancel an order, return items, and request refunds when you purchase products from the Website. This Policy is part of and subject to our Terms & Conditions.
1. Cancellation of Orders
– If you place an order on the Website and wish to cancel it, you may contact us at +91 82400 68468 or email support@oillife.in as soon as possible.
– Cancellation requests are accepted only if the order has not yet been dispatched/shipped from our fulfilment centre.
– Once the order has been dispatched, cancellation is no longer possible. You would instead need to wait for delivery and then initiate a return (see section 3).
– In case we cancel your order (for reasons such as out‑of‑stock product, pricing error, logistical issue or suspected fraud), you will be notified at the email or phone number provided at the time of order and any payment you made will be refunded in full.
2. Returns – Eligibility & Conditions
– If you receive a product from us and wish to return it, you must ensure that the request is made within [7] days from the date of delivery to be eligible for a return.
– The product must be in its original condition, unused, with all seals, tags and packaging intact.
– We may require proof of purchase (order number, invoice, delivery receipt) before accepting a return.
– Products that are damaged, defective, or wrongly delivered qualify for return or exchange under this policy.
– Products that are opened, used, or not in the original packaging may not be accepted for return, or may be subject to a deduction or may be rejected at our discretion.
3. Return Process
– To initiate a return, contact us at support@oillife.in or call +91 82400 68468 within the eligible period stating your order number and reason for return.
– Once your return request is approved, we will provide instructions regarding the pickup or drop‑off of the item.
– You may be responsible for shipping/returning the item unless otherwise specified.
– Items must reach us in the condition as stated above for the return to be accepted.
4. Refunds & Exchanges
– After we receive the returned product and verify its condition, we will process your refund or exchange as follows:
– Refund: We will credit the amount you paid for the returned product (minus any applicable deductions) back to your original payment method within [10 business days].
– Exchange: If you prefer, we will send you a replacement product (subject to availability) at no additional cost.
– Refunds will be made for the product’s value; shipping charges, if any, may not be refunded unless the return is due to our error (wrong item, defective product).
– If the returned item fails to meet the stated conditions (used, missing packaging/seal) we reserve the right to reject the return or impose a deduction.
5. Non‑Returnable or Special Items
– Some items may be marked as non‑returnable due to hygienic reasons, safety or perishable nature. These will be clearly indicated on the Website.
– If you receive a non‑returnable item that is defective or damaged, please contact us at support@oillife.in or call +91 82400 68468 for assistance.
6. Exchanges for Size/Variant Change
– If you wish to exchange a product for a different size, variant or colour, you may request an exchange via the same return process within the allowed period. The exchange is subject to stock availability.
– If the requested variant is unavailable, you may opt for refund or credit for a future purchase if applicable.
7. Return Shipping Costs & Deductions
– Unless the return is due to our error, you may be responsible for paying the cost of return shipping.
– Any shipping or delivery charges incurred at the time of original purchase may not be refundable unless explicitly stated.
– If a deduction is applicable (for used or missing items), we will inform you of the deduction and the adjusted refund amount.
8. Timing of Refunds
– After accepted returns, we aim to process refunds within [10 business days].
– The time taken for funds to reflect in your account may depend on your bank/payment provider’s processes.
9. Faulty, Damaged or Incorrect Items
– If you receive a damaged or defective item, or an item that does not match the description, please contact us at support@oillife.in or call +91 82400 68468 within the eligible period and we will guide you through the return or exchange process.
– Please retain the original packaging and provide relevant photographs or evidence if requested.
10. Cancellation, Returns & Refunds in Case of Subscription or Pre‑paid Orders
– If you subscribe to or pre‑pay for a product/service, the cancellation/return/refund policy will apply as per your subscription agreement, in addition to this Policy.
– Any refunds for pre‑paid or subscription orders will be processed based on the terms of the subscription arrangement, provided you meet the return/eligibility criteria described herein.
11. Policy Amendments
– OLILife by MEDIHERO BIOTECH LLP reserves the right to modify this Cancellation, Returns & Refunds Policy at any time in its sole discretion.
– Such changes will be posted on the Website with an updated “Last updated” date. Your continued use of the Website and placing of orders after such changes constitutes acceptance of the modified policy.
12. Contact Us
If you have any queries or require further information regarding this Policy, you may contact us at:
OLILife
Phone: +91 82400 68468
Email: support@oillife.in
Important Note: This Policy is provided for informational purposes only and does not constitute legal advice. You should consult a qualified legal professional to ensure that your policies are compliant with Indian consumer protection laws (including but not limited to the Consumer Protection Act, 2019) and any other applicable regulations.
for questions related to refunds and returns.
