Privacy Policy

PRIVACY POLICY

Last updated: 01/10/2025

Welcome to https://olilife.in/ (OLILife). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you access and use our Website, place orders, engage with our services or otherwise interact with us. By using or accessing the Website or providing your information to us, you accept and agree to be bound by this Policy. If you do not agree with any part of this Policy, please stop using the Website and/or our Services.

1. Who we are
OLILife by MEDIHERO BIOTECH LLP is an online wellness brand committed to bringing natural, high-quality formulations and wellness solutions to customers across India. We are headquartered in India, and this Policy governs your relationship with us when you engage with our Website, purchase products or services from us, or otherwise communicate with us.

You may contact us at:
Phone: +91 82400 68468
Email: support@oillife.in

2. What information we collect
We may collect and process various types of information from you, including but not limited to the following:

a) Personal information you provide directly:

  • Your name, date of birth/age, gender, contact number, email address, shipping/billing address, username and password when you register an account, payment or transaction details, order history, promotional preferences.
  • Information you provide when you contact customer service, participate in surveys, provide reviews or feedback, sign up for newsletters, loyalty rewards or promotional programmes.

b) Information about your use of the Website and Services:

  • Your browsing history on our Website including pages visited, time spent on pages, links clicked, search terms, device type, operating system, IP address, geolocation (approximate), cookies and similar tracking technologies.
  • Information automatically collected via cookies, web beacons, pixels, analytics services or similar tools when you visit or use the Website.

c) Information received from third-parties / sources other than you:

  • We may receive address updates or tracking information from our logistics or delivery partners.
  • We may receive aggregate or anonymised data from third parties for analytics or marketing purposes.

3. Why we collect and how we use your information
We collect, hold, use and disclose your information for various legitimate business purposes including:

  • To process your orders and payments, deliver the products you purchase, and communicate about your order status, shipping or returns.
  • To maintain your account, respond to your enquiries, provide customer support and manage your relationship with us.
  • To personalise your experience on the Website — for example by recommending products based on your preferences or past purchases.
  • To conduct analytics, monitor and improve our Website functionality, performance, user-experience, design and content.
  • To send you newsletters, marketing communications, promotional offers, loyalty programme information (where you have subscribed or given consent).
  • To detect and prevent fraud, misuse or malicious activities, and to comply with legal or regulatory obligations.
  • To display interest-based advertising, track the effectiveness of our marketing campaigns and understand consumer behaviour.
  • For internal business purposes, such as research and development, product improvement, and maintaining business continuity.

4. Cookies, tracking technologies & online advertising
Our Website uses cookies, pixels, web beacons, local storage and similar technologies to collect information about your device, browsing activities and interactions on the Website. These may help us remember your preferences, understand how you use the Website, and enable personalised content and advertising.

You may choose to disable or delete cookies via your browser settings, though doing so may impact your ability to access certain features of the Website. We may also use third-party advertising networks and analytics providers that collect and use data (including cookies) for interest-based advertising, remarketing and reporting.

5. Disclosure of your information to third parties
We do not sell your personal information to third parties for commercial gain. However, we may share your information in the following circumstances:

  • With our logistics, delivery or fulfilment partners to enable shipment of products to you.
  • With our payment processors or payment gateway providers to process your transactions securely.
  • With analytics, technology or marketing service providers who assist us in operating the Website, sending communications or analysing usage.
  • With law enforcement, government, legal or regulatory authorities where required by law or for the purposes of fraud detection, enforcing our rights or protecting others.
  • In the event of a merger, acquisition, sale or other business transaction involving OLILife (or our assets), your information may be shared with the acquiring entity.
  • With your explicit consent for other specific purposes.

We ensure that any third-party recipients are contractually bound to protect your information and only use it for the purposes we authorise.

6. Retention of your information
We will retain your personal information for as long as is needed to fulfil the purposes described in this Policy and/or as required under applicable law. When your information is no longer required, we will securely delete, anonymise or de-identify it in accordance with our data retention and disposal policies.

7. Children’s privacy
Our Website and Services are intended for use by adults (18 years or older). We do not knowingly collect personal information from minors under the age of 18. If you believe we have inadvertently collected information about a minor, please contact us at support@oillife.in and we will take steps to delete that information.

8. Your rights
Depending on applicable laws, you may have certain rights with respect to the personal information we hold about you. These rights may include:

  • Accessing a copy of your personal data.
  • Requesting correction or updating of inaccurate or incomplete data.
  • Requesting deletion or anonymisation of your data where no longer necessary.
  • Objecting to or requesting restriction of processing of your data in certain circumstances.
  • Withdrawing your consent at any time (to the extent processing is based on consent).
  • Opting-out of marketing communications and interest-based advertising.

To exercise such rights or for any queries, please contact us at support@oillife.in or call +91 82400 68468.

9. Data security
We take reasonable physical, technical and administrative safeguards to protect your personal information from unauthorised access, alteration, disclosure or destruction. While we strive to maintain the security of your data, please note that no system is completely secure, and we cannot guarantee absolute security of your transmissions or data stored.

10. International transfers
As we serve customers across India, your data may be transferred, stored or processed in jurisdictions outside your residence (where our service providers operate). By using our Website and services, you consent to such transfers, storage and processing of your information as described in this Policy.

11. Links to third-party websites
Our Website may include links to external websites, applications or services that are not owned or controlled by OLILife. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any site you visit.

12. Changes to this Privacy Policy
We reserve the right to update or modify this Policy at any time. When we make material changes, we will post the revised Policy on this page with the “Last updated” date changed. Your continued use of the Website following any change constitutes your acceptance of the updated Policy. It is your responsibility to review this page periodically.

13. Governing law & jurisdiction
This Policy and your use of the Website shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Policy or our use of your information will be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

14. Contact information & grievance redressal
If you have any questions about this Privacy Policy or wish to lodge a complaint regarding your data, you may contact us:

OLILife
Phone: +91 82400 68468
Email: support@oillife.in

We will respond to your query or grievance as promptly as possible in line with applicable legal obligations.

15. Definitions
In this Policy, unless the context otherwise requires:

  • “Website” means the website located at https://olilife.in/ and any sub-pages, microsites or mobile-version thereof.
  • “You” or “User” means the individual accessing or using the Website or any services offered through it.
  • “Services” means any products, information, subscription or other services offered by OLILife to you via the Website.
  • “Personal Information” or “Personal Data” means any information relating to an identified or identifiable individual, as per applicable laws.

Thank you for trusting OLILife by MEDIHERO BIOTECH LLP with your information. We value your privacy and are committed to handling your data responsibly, securely and transparently.